This is 2nd one I had in 3 years, same model same problem started to show right after one year. Zojirushi customer service found all kind the excuses not willing to take care of it, they wanted me call service center, which they charging service fee $138- up-front(about the same price for buy a new one)....I will never buy Zojirushi again.Get more detail about Zojirushi NS-ZCC10 5-1/2-Cup Neuro Fuzzy Rice Cooker and Warmer, Premium White.
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